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testimonials: nice words about our people
In every business, from the largest to the smallest, things go wrong from time to time.
If nothing ever went wrong — there wouldn’t be a need for a customer service department — because customers would never have a reason to call. But customers from time to time need help. Sometimes it’s for something we could have done a little better, but most of the time it is because life isn’t perfect. Whether it’s a crime in progress, hurricanes devastating the gulf coast, or just a little light blinking on their keypad for no apparent reason... our customers call us, and we do everything we can — no matter how big or small — to assist them. Occasionally, our customers will take the time to thank us for our help and we appreciate this very much. We would like to thank all of our customers for giving us the opportunity to serve them everyday. They help to make us better people as we help them to live a better life.
Below are just a few of our customers who were nice enough to share their experiences with our employees...
“My thanks to Tina L. [our Assistant Customer Service Supervisor] for helping me, and to the lady who first answered the phone and said that she would find someone to help me. Your kindness and professionalism is appreciated.
—Best regards, Mary G., Pennsylvania
“Dear Friends,
Thank you so very much for making my security system possible. It means so very much to me, as it makes it possible for me to be able and safe to continue to stay in my own home.”
—Marie T., Louisiana
“Just wanted to include a note that I am so grateful that you are there to provide security!”
—Jacqueline C., California
Mr. Mike H. [our Director of Customer Care Center],
“Just wanted to drop a quick note regarding your associate Melvin H. [our Collections Representative] and the great service he provides for the customers. He is truly a big asset to the company and I wish all collectors had the same great service and understanding that he offers. Please tell him to keep up the good work. Thank you and have a great day!”
—Alexander P., California
“I want to thank you for your help with my security service while I have been off work with back surgery. I never thought when I called to cancel my service, you people would be so kind as to help me with it. On July 3, 2007, someone came on my front porch and stole a bistro table, 3 chairs and 2 hanging ivy plants. I have decided that I really need Hawk Security Services. Thank you does not seem enough for your kindness.”
—Sincerely, Margaret C., Texas
“I also want you to know how pleased I’ve been with your system. Thank you for running a reputable company that is reliable and dependable! The courteous people you employ are a pleasure to deal with. Before installing Hawk [my husband’s] home was broken into 3 times in one year. Not since Hawk, though!!! Thank you so much. We sing your praises!”
— Genny H., Texas
“Working great!”
— Tim K., Texas
“Great job. Extremely friendly.”
— Eric & Mary D., Shreveport, LA
“We appreciate Frank M. [our Interface technician] so much. Very dedicated!”
— K&S Drugs, Inc., Winnsboro, LA
“He was great [our Greater Alarm technician, Kenny R.]. I learned features we did not know we had!”
— Susan H., Anaheim, CA
“Ellis S. [our Interface technician] was very helpful and patient answering questions.”
— Charles A., Lake Charles, LA
Hi Melissa D. [our Customer Service Manager],
When I receive EXCELLENT customer service, I always feel compelled to write to the supervisor of the individual who helped me. A customer service department is available in pretty much all major organizations. The customer service department that sets that organization apart from any other is dependent, of course, on its team members. You have a team member that sets your department apart from any other organization and that team member's name is Tina L. [our Assistant Customer Service Supervisor].
I have been trying to get opening and closing reports for our company since December 2005 (that's when we signed the contract). For whatever reason, we were "missed" as our local rep put it... I actually decided to call customer service (not our rep) and follow up and come to find out, nothing was set up... Tina answered my call and has been very helpful. As I write this email, I still have not been set up to receive the reports... but Tina has been so professional, courteous, and overall, an angel to deal with that I felt compelled to write to you. Thank you for employing Tina. Even if it's only her that is as helpful, your customer service department has got a gold mine! Thank you and thank Tina for excellent customer service!
All the best,
Angela M. — Madrid Skateboards
Huntington Beach, CA
Hi Melissa D. [our Customer Service Manager],
Well, we FINALLY got our system programmed so that we may get monthly opening and closing reports... I have to tell you something though that is SO rare. Do you think that Tina L. [our Assistant Customer Service Supervisor] stopped at just making sure that we got an appointment set up for the technician to come out? No!!! She actually called us to make sure that they came out and that everything was to our satisfaction!!! I ask you ... who cares that much about their customers any more these days? No one, EXCEPT TINA L.! Thank you once again for Tina! I hope she will always be there (so long as we have our business)! She is a real asset to your organization!
All the best,
Angela M. — Madrid Skateboards
Huntington Beach, CA
Dear Ms. D., [our Customer Service Manager],
I would like to recognize one of your employees, Tracy W. [our Customer Service Representative]. His customer service is exceptional! I called Tracy this past week and I was extremely upset. Mr. W really helped me out and was courteous, respectful, and very friendly. He is truly an asset to your Hawk Security Services. If Hawk has an award for truly exceptional customer service, Tracy W. should receive it!
—Rebecca D., Texas
To: Lisa B. [our Customer Service Supervisor],
I tell you what - if interface ever does you wrong I would love to give you a job! Thanks for the outstanding
concern you showed and excellent service you provided. You are a joy to speak with over the phone.
Tony H.
Guardian Financial Advisors and 103.7 FM
Melissa D. [our Customer Service Manager],
Lisa B. was awesome - you guys better take good care of her or I will recruit her - kidding.
Tony H.
Guardian Financial Advisors and 103.7 FM
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