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Collections Representative, Corporate Office, Earth City, MO

SUMMARY

Contact customers who are delinquent in paying their invoices for security products and monitoring to obtain payment.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Make established quota of collections calls per day with established number of contacts. (Quota established by manager)

Process collection letters as required.

Utilize customer database to look up customer information, make collection notes, and set tickler system to notify collector when customer is due for a follow-up call.

Communicate and coordinate with branch administrators to resolve billing and service-related problems and disputes in an effort to get payment from customer.

Enter “stop service call” message if customer has not paid within terms specified.

Negotiate payment terms on past due accounts.

Research and resolve misapplied payments.

Other duties as assigned.

SUPERVISORY RESPONSIBILITIES

None

QUALIFICATIONS 

To perform the job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE

High School Diploma or GED Equivalent

Zero to two years of collection, call center or customer service experience.

SKILLS and ABILITIES 

Excellent written and verbal communication skills.

Excellent customer service skills in communicating with customers and branch contacts.

Negotiating skills to resolve customer issues to save accounts.

Proficient in Word and Excel.

Previous experience utilizing a customer database.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, employee is regularly required to sit in an office environment.  Employee is frequently required to talk or hear to interact with employees/customers.  Employee is frequently required to use the telephone.  Employee will frequently use a personal computer. The employee is occasionally required to stand, crouch, kneel, climb or crawl to maintain files. The employee must frequently lift objects up to 10 pounds that could include company materials, files and small equipment.  Specific vision abilities by this job include close vision, depth perception and ability to adjust focus in order to view reports, computer screen, forms and operating manuals.

 WORK ENVIRONMENT 

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work is performed indoors in a fluorescent lit workspace at the employer’s office.  

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