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Alarm Monitoring Representative - Interface Security Systems

SUMMARY
Process incoming signals in adherence to policy and follow designated procedures. Respond and communicate with Interface’s customers in a positive and pleasant manner.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Process incoming signals
• Dispatch proper authorities and notify responsible parties
• Run and complete shift reports
• Communicate with previous shift and handle what needs to be done
• Answer phones
• Follow up with customers on problems
• Control nuisance and/or faulty equipment by issuing service tickets
• Log all shift activity
• Train new employees
• Other duties as assigned.

SUPERVISORY RESPONSIBILITIES
N/A

QUALIFICATIONS
To perform the job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE
High School Diploma

SKILLS and ABILITIES

• Excellent written and verbal communication skills
• Ability to work without direct supervision
• Computer skills

PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, employee is regularly required to sit in an office environment. Employee is frequently required to talk or hear to interact with employees/customers. Employee is frequently required to use the telephone. Employee will frequently use a personal computer. The employee is occasionally required to stand, crouch, kneel, climb or crawl to maintain files. The employee must frequently lift objects up to 10 pounds that could include company materials, files and small equipment. Specific vision abilities by this job include close vision, depth perception and ability to adjust focus in order to view reports, computer screen, forms and operating manuals.

WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work is performed indoors in a fluorescent lit workspace at the employer’s office.

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