customer care center > questions > billing questions
billing questions?
1. How do I contact an account representative?
3. Will I be charged extra if my payment is late?
4. Why isn’t my most recent payment reflected on this month’s invoice?
5. Why did I receive an invoice for service when I paid your technician when he was here?
6. Why am I billed a month in advance?
7. Why am I not receiving an invoice?
8. Why am I charged for a permit fee?
9. Why hasn’t my auto-payment been taken and applied to my account?
1. How do I contact an account representative?
Call 866.593.3485 or 800.621.9310.
2. Can I pay my bill online?
Yes. Click here to open our Interface Payment Center to pay your bill safely and securely online.
3. Will I be charged extra if my payment is late?
A 1.5% late fee will be assessed if payment is not received within 20 days of the due date.
4.Why isn’t my most recent payment reflected on this month’s invoice?
In all probability your payment reached our bank after the present invoice was generated. Simply remit payment for the present month.
5. Why did I receive an invoice for service when I paid your technician when he was here?
Your payment reached our bank after the present invoice was generated. Disregard the portion you have already paid.
6. Why am I billed a month in advance?
That is the billing procedure of Interface and its associated companies.
7. Why am I not receiving an invoice?
Chances are you are on Direct Pay or we have the wrong billing address. Contact an account representative to check.
8. Why am I charged for a permit fee?
Some municipalities require all security companies to collect alarm permit fees from their residents and remit the to the city just like states require companies to collect sales tax.
9. Why hasn’t my auto-payment been taken and applied to my account?
This can happen when your check or credit card is declined or your credit card has expired. Contact an account representative for details.
Special Services and Assistance
Sales Contacts and Customer Specials
NOTE: NOT ALL PRODUCTS AND SERVICES ARE AVAILABLE IN ALL REGIONS.
CALL 1.866.543.1246 TO SPEAK WITH AN INTERFACE REPRESENTATIVE FOR AVAILABILITY IN YOUR AREA.
home | about us | secure operations center | residential | business | customer care center | site map
Our Interface companies offer the latest in managed IP networked applications, alarm sales and technology for Intrusion Alarms, Fire Alarms, Life Safety Alarms, Fire Sprinkler Alarms, Access Control Systems, CCTV Camera Surveillance Systems, Integrated Alarm Systems, Remote Video Solutions, Burglar Alarms, GPS Tracking Systems, Music, Audio and Home Theater Systems, Electronics Networks, Central Vacuum Systems, Structured Wiring, Systems Design and Engineering, Testing and Maintenance for Alarm Systems, Audio/Intercom Systems, and Infant Protection.
All Rights Reserved. Optimized for Internet Explorer 5.5 or higher.
